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The role:

  • Reporting to the Waveguide Program Director based in Abingdon, Oxfordshire
  • You will be responsible for several customer projects using our Phlox Augmented Reality Waveguide Technology, from initial concept until final delivery
  • Lead post-sales for high profile customers, understanding their needs, product plans and roadmaps
  • You will be the champion for your customer(s) inside WaveOptics – ensuring they get the appropriate level of technical support and that their requests and needs are addressed in a timely fashion
  • Be the customer single point of contact for all Technical topics, working closely with the Commercial relationship owner (account manager or business development)
  • Capture customer requirements, engage internal engineering resources, plan and drive execution and all customer deliverables
  • You will take ownership of all technical issues within the project, work with the engineering team to define solutions, and supervise the execution and delivery
  • Communicating priorities and timelines to internal teams including Design, Test, Manufacturing and Supply Chain to deliver the project on time and to specification
  • The role does require international travel (10% – 30%)

 

What we need to see:

  • Degree in Physics or Engineering
  • Previous experience with Optics
  • Track record of supporting high profile customers
  • Significant experience a technical project management, this could be from a Systems background or you could be currently in a Technical Project Management position
  • Happy to be hands on
  • Ability to combine technical expertise with good communications skills
  • Strong organisational skills, successful track record of coordinating between multiple project stakeholders, technical program managers, and development teams
  • Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment; strong bias for action
  • Experience working with technical concepts and opportunistic new ideas with technical employees and discussing trade-offs and realistic outcomes
  • Excellent interpersonal and negotiation skills; proven ability to drive consensus across stakeholders
  • Experience working within a product that is high volume manufacturing would be an advantage, so you can consider risk and trade-off in mass production however low volume will also be considered
  • Happy to travel when required (10-30%)

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